Questions? Call Us: 602-494-2400

FAQ's

 

1. What if my box is damaged when I get it?

Request to inspect the shipment prior to signing for the product. If the product is damaged, "Refuse shipment, REASON -- DAMAGED IN TRANSPORT" Call or Email Posh Icewear to Arrange a replacement.

If you sign for the product YOU will be responsible for Return Postage

2. What if my Product does not fit?

See Return Policy

3. Are Discounts Available for Team or Quantity Orders?

YES, Call or Email Posh Icewear for details. 602-494-2400 or [email protected]

4. How do we get Posh Icewear to attend our Club Competition or Event as a VENDOR?

Call or Email Posh Icewear for details. 602-494-2400 or [email protected]

5. Rush Production - When will i get my dress?

When you select 1 week Service (Super Rush) as an option with you order that means that your item will be manufactured within 7 days, then shipped to you, using the shipping service you selected on your order.  For example if you order a dress and select 1 week Service, NOTE! You will need to allow additional time for dress crystalling.  Adding crystals will only add 1-3 days to an order timeline.

6. 
What is your shipping policy?

Standard dress production is approx 3 weeks.  If we have the dress in our showroom it will be shipped within 24 hours. We try to stock  as much as possible but due to the vast number of styles, colors, and sizes this is just not possible. If you need your item by a specific date please be sure to include that in your order notes and we will do our best to meet your deadline. To read more about our Shipping Policy CLICK HERE

What does business days mean?

Business days are Monday through Friday. This does not include weekends or National Holidays. Please keep this in mind when choosing a rush option on an item, shipping method, and your need by date. If you need any assistance in choosing the correct rush and shipping option please contact us and we would be happy to assist you.

When I choose to add decoration to a figure skating dress are the crystals applied or just sent with the dress?

When the decoration option on any figure skating dress is selected it means that the chosen amount of crystals will be hand glued to the figure skating dress of your choice. If you have a preference of crystal colors or design please include that in your comments on your order.

Do you have a retail store we can shop in as well or just an online store?

Not only are we an international online store but we also have a retail store located in Phoenix Arizona that is open to the public Monday through Saturday. Need to know how to find out how to get to us? CLICK HERE for driving directions, hours, and contact information.

What is the difference between a Competition Dress, Artistic Dress, Practice Dress, and Test Dress?

Interested in purchasing ice skate apparel but not sure what you need? With so many types of figure skating dresses, skirts, tights and other ice skate apparel available, make sure you’re buying the right items before you order. Use our glossary of figure skating apparel terms to learn about the different ice skating clothing and accessories available, and shop with ease at Poshicewear.com, your source for hot deals on ice skating apparel. CLICK HERE to see the full glossary of figure skating apparel.

 

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